E Commerce & Product Information Management

Product information management solutions are much more than a product data repository or central product data base. Take a look at this vendors offering:

PIM: central repository for product information.
DAM: Digital Asset Management
Syndication: Product information publishing to e commerce, print, ERP, partners like Amazon, Google, Ebay and more.
Workflow: Process flow to alert and notify users when changes are made to product catalog.

The first three are offered by most MDM for Product providers. Vendors like Heiler and Riversand. The workflow engine is not integral to these vendors data model. It is an off the shelf OEM’d product bolt on. And the magic of real time data driven portals?

Most vendors do not provide the magic juice, a portal framework. This framework, a content management infrastructure, creates portal based applications to leverage that leverages product data. Here are just a few usages of a Portal Framework:

Supplier Portals: Supplier self-service for product upload, product updates and edits. Role based access to supplier product data.

E-Commerce Sites: product information is posted from live data sources to web. Absolute real-time accurate product date presentation to customers for purchase.

Print Portals: Distributed sales force and sales channels customize marketing materials with Web to Print.

Dealer Portals Product information is presented to dealers, e tailers and retailers, accurate and real time.

Portal Framework usage can increase the payback of a PIM or product information management solution. Make sure your vendor has this ability.

Product Information Publishing

The seeds of eCommerce site search problems were sown well before the internet era. Catalog print publishing needs drove how product data was stored and manged. Blocks of data containing artwork for catalogs and circulars, prices, size and weight, color, features, marketing copy were pasted into page layouts as huge strings of data. Minimizing granularity of data was the goal. This simplified the print publishing process.

Now, the web era is here. Recreating print materials for web and eCommerce sites is the task and it is not easy. How to get product information eCommerce ready and friendly from disparate islands of data across the enterprise takes time and costs sales.

I speak to manufacturing and distribution prospects each day about this specific problem. The problem is magnified too. Product information needs to be published to many sites. Sites include specialty sites or micro sites offering a subset of products, or perhaps a single category of products. Partner sites need accurate data too. Take ebay or google or any number of selling partners that rely on accurate, up to date product information.

I tell the story, sometimes, of a large, successful, eCommerce business that was brought to it’s knees upon Michael Jackson’s death. All Michael Jackson offers, music, posters, books, etc, needed to be aggregated, cleansed, enriched and published to the website. This took hours and large staff requirements to do.

PIM solutions or sometimes called MDM for products solve all the above headaches. That is good PIM solutions. A Product information management solution gets, cleanses, stores, enriches and publishes product information to all sources, NOW!. Not in a week, or month or several hours from now, but now.

If your business seeks a solid PIM or Product Information Management solution, please request this eBook Preparing for PIM. This eBook offers solid advice and strategies to fix product data management headaches.

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